Shipping & Delivery Policy

Last updated: September 2026 · applies to craft.amezay.com

1. Production before delivery

Most CRAFT products are produced to order by certified manufacturers. Your order begins production only after you accept the written quote and payment is confirmed. The quote always states the estimated production time.

2. Estimated delivery times

• Custom / bulk orders: typically 2–6 weeks depending on product, quantity, and customization.
• Standard ready stock: typically 3–10 business days after payment.
• International shipments: add transit time based on destination and chosen logistics.

Delivery times are estimates, not guarantees. Delays caused by force majeure, customs, or production materials extend the schedule without liability.

3. Shipping methods and tracking

Shipments are arranged with vetted logistics partners. Where available, a tracking reference is provided. Your order can be traced in stages — production, quality control, packaging, and shipment — under the Amezay-governed fulfillment process.

4. Delivery address and duties

• Provide a complete and correct delivery address at order time. We are not liable for delays due to incorrect address details.
• International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These are the responsibility of the recipient unless otherwise agreed.

5. Receiving the order

• Inspect the package at delivery. Any visible damage should be noted and reported promptly.
• Delivery confirmation is considered successful handover unless you notify us otherwise under the Returns policy.

6. Failed or refused delivery

If a shipment is refused or cannot be delivered, we will contact you. Re-shipping or return costs may apply.

7. Contact

For shipping questions: contact · gov@amezay.com